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Frequently Asked Questions

This Agreement was last modified on 18th february 2016

How Long Will it Take To Get My Package?

At our e-commerce store, we understand the importance of receiving your mobile phone and accessories as soon as possible. We strive to process and ship your order within 3-5 business days. The actual delivery time will depend on your location and shipping method chosen at the time of checkout. You will receive a tracking number once your order has been shipped. If you have any questions about the delivery of your package, please contact our customer service team for further assistance.

How Do I Track My Order?

Tracking your order on our e-commerce store for mobile phones and accessories is easy. Once your order is shipped, you will receive an email with a tracking number. You can track the status of your package by using the tracking number provided in the email.

Alternatively, you can also log into your account on our website, and then go to the “Order History” page, where you will find the tracking information for all of your orders.

If you have any issues or concerns tracking your order, please contact our customer service team for assistance. We are happy to help and ensure your package arrives safely.

How Do I Place an Order?

Placing an order on Which Mobile store is easy and straightforward.

Step 1: Browse through our selection of mobile phones and accessories, add the desired items to your cart.
Step 2: Review your cart and make sure you have everything you want to purchase.
Step 3: Click on the “Checkout” button.
Step 4: Fill in your billing and shipping information.
Step 5: Choose your preferred payment method.
Step 6: Review your order, and if everything is correct, click on the “Place Order” button.

Once your order is placed, you will receive an order confirmation email. If you have any questions or concerns during the ordering process, please contact our customer service team for assistance. Thank you for choosing our store!

How Should I to Contact if I Have Any Queries?

If you have any questions or concerns about our mobile phones and accessories, or your order, our customer service team is here to help. You can reach us through the following ways:

  • Phone: Call us at +92 3403902998
  • Email: Send us an email at support@whichmobile.com.pk
  • Contact Form: Fill out the contact form on our website and we will get back to you as soon as possible.

Our customer service team is available Monday to Friday from 9 am to 5 pm PST. We will do our best to assist you and provide you with the information you need. Thank you for choosing our store!

Do I Need an Account to Place an Order?

No, you do not need an account to place an order on Which Mobile. You can check out as a guest. However, creating an account has many benefits such as faster checkout process, access to order history and status, and the ability to save shipping addresses and billing information for future orders. You can also easily track your order and get notifications about your order status and shipping details. And you don’t need to enter your information again for future orders. It’s up to you if you would like to create an account or check out as a guest.